An1 Privacy Policy — How We Protect the Personal Data of Malaysian Users
This Privacy Policy explains how an1 collects, uses, stores, and protects your personal information. We are committed to fully respecting and safeguarding the privacy of every Malaysian user on our platform.
Effective date: 1 January 2026
1. Information We Collect
Account & Identity Information
When you register an an1 account, we collect information you voluntarily provide, including your full name, email address, phone number, date of birth, and identity verification details where required. This information is used to verify your identity, meet legal requirements, and keep your account secure.
Device & Browser Information
When you access the an1 platform via mobile, tablet, or computer, we may collect technical information including device type, operating system, browser version, IP address, approximate IP-based location, and language settings. This helps us optimise how the platform displays on your device and identify any technical issues.
Payment Information
To process deposits and withdrawals in Malaysian Ringgit (RM / MYR), we collect transaction-related information such as your bank account number, account holder name, and payment method details. We do not store your full card number or banking passwords. All payment processing is handled through secure, encrypted channels.
Platform Usage Data
We also record platform activity data such as games played, session dates and times, bet amounts, wins and losses, and interactions with platform features. This data is used to improve our services, detect potential fraud, and provide better customer support.
2. How Your Information Is Used
An1 uses the information collected for the following purposes, all of which are directly related to the services we offer:
- Account management: To create, verify, and maintain your account securely, including handling registration, login, and identity verification.
- Transaction processing: To accurately and securely process deposits, withdrawals, and all financial transactions in MYR.
- Service improvement: To analyse usage patterns and feedback in order to improve platform quality, introduce new features, and deliver a better experience for all Malaysian users.
- Service communications: To send important account notifications, transaction confirmations, security updates, and promotional alerts that you have consented to receive.
- Fraud prevention: To detect and prevent suspicious activity, money laundering, or misuse of the platform.
- Legal compliance: To fulfil legal obligations and comply with relevant authorities when required.
5. User Rights, Data Security & Policy Updates
Your Rights as an an1 User
As an an1 platform user, you have the following rights regarding your personal data:
- Right to Access: You have the right to request a copy of the personal information we hold about you. Requests can be submitted through our customer support team.
- Right to Rectification: If your information is inaccurate or out of date, you have the right to request a correction through your account settings or by contacting our support team.
- Right to Erasure: You may request the deletion of your account and personal data, subject to applicable legal retention requirements and active compliance obligations.
- Right to Object: You have the right to object to the processing of your data for specific purposes, such as direct marketing.
Data Security & Storage
An1 implements reasonable technical and organisational security measures to protect your personal data from unauthorised access, loss, misuse, or disclosure. These include SSL encryption for all data transmissions, strict internal access controls, continuous system monitoring, and security incident response procedures. Your data is retained for as long as your account remains active or as required for service and legal compliance purposes.
Changes to This Privacy Policy
An1 reserves the right to update this Privacy Policy from time to time to reflect changes in our privacy practices or new legal requirements. You will be notified of any material changes via email or in-platform notification before they take effect. We encourage you to review this page periodically.
How to Contact Us About Privacy
If you have any questions or concerns, or wish to exercise your rights regarding your personal data, please contact the an1 support team by email at [email protected] or via the in-platform live chat. You may also refer to FAQ page us for more information, or check our Terms and Conditions to understand the full framework governing your use of the platform.