An1 Responsible Gaming — A Healthy Play Guide for Malaysian Users
An1 believes that online entertainment should be an enjoyable activity, free from stress or burden. This page provides a comprehensive guide on how to play responsibly, recognise warning signs, and find help when you need it.
Gaming is for entertainment — not a way to solve financial problems.
What Is an1's Commitment to Malaysian Players?
Online gaming should be a healthy source of entertainment — not stress or a burden. an1 takes our responsibility seriously when it comes to providing a safe, transparent gaming environment that supports the wellbeing of every user in Malaysia.
We provide a range of self-control tools that users can access at any time to keep their gaming experience balanced and in check. an1 also ensures that our platform remains inaccessible to anyone under the age of 18, and we actively encourage adult users to play mindfully.
Our goal is simple: every player on an1 should be able to enjoy themselves without feeling pressured or overwhelmed. If at any point gaming starts to have a negative impact on your life, we want you to know that help is always available.
Do You Recognise These Signs of At-Risk Behaviour?
It's important to be able to spot the early signs when gaming starts to affect your daily life. Here are some warning signs to watch out for:
- Thinking about gaming almost constantly, even while doing other things.
- Feeling the need to bet more money to get the same level of excitement.
- Using money meant for daily necessities — such as rent, bills, or groceries — to fund your gaming.
- Hiding your gaming habits from family members or friends.
- Playing to escape from stress, sadness, or problems in life.
- Feeling anxious, irritable, or uncomfortable when trying to stop playing.
- Continuing to play despite repeated losses, hoping to "win back" money already lost.
- Neglecting work, family, or social responsibilities due to spending too much time playing.
If you recognise two or more of the signs above in yourself, consider using the self-control tools available or seeking professional help.
How to Set Limits and Self-Control Tools on an1
These tools are designed to put you in full control of your gaming experience.
Deposit Limit
Set a maximum daily, weekly, or monthly deposit limit in MYR (RM) that suits your financial situation. Once a limit is in place, the platform will not allow deposits beyond that amount until the limit period expires. This helps you manage your gaming budget more responsibly and prevents overspending.
Breaks and Cool-Off Periods
Use the cool-off period feature to pause your account for a set duration — whether a few hours, a few days, or longer. During this time, you will not be able to log in or make any deposits. Taking regular breaks is a highly recommended practice for maintaining mental balance and avoiding compulsive play.
Self-Exclusion
Self-exclusion lets you request the closure of your account for an extended period — from several months to permanently — if you feel that gaming has become a serious problem. Contact the an1 support team to activate this option. We will fully respect your decision and process your request promptly.
Minor Protection
An1 sets a minimum age requirement of 18 for all users. This is a non-negotiable commitment. During registration, users are required to verify their age, and an1 reserves the right to request identity verification documents at any time.
For parents and guardians, we recommend the following steps to prevent children from accessing online gaming platforms:
- Make sure home devices are protected with passwords that children do not know.
- Use parental control software to block access to gaming websites.
- Never share your account login details with anyone.
- Log out of the platform after each session, especially on shared devices.
If you suspect that a minor has accessed the an1 platform, please contact us immediately at [email protected] so we can take the appropriate action.
Keeping a Healthy Life Balance
Online gaming is just one small part of a full and meaningful life. an1 encourages all users to ensure that gaming does not get in the way of the things that matter — family, work, health, and relationships.
A few simple guidelines to maintain a healthy balance:
- Set a monthly budget for entertainment overall and stick to those limits.
- Set a time limit — for example, no more than one hour a day spent on gaming.
- Avoid playing when you're feeling stressed, sad, angry, or after consuming alcohol.
- Take regular breaks and spend quality time with family and friends.
- Remember that winning is never guaranteed — gaming is based on chance and should be enjoyed for fun.
Getting Professional Help When You Need It
Asking for help is a sign of strength, not weakness. If you or someone you care about is struggling with compulsive gambling, professional support resources are available in Malaysia.
An1 encourages you to reach out to a qualified counselling or support service if gaming has started to feel like a problem in your life. A trained counsellor can help you make sense of your situation and put together a plan that works for you.
Signs that you may need professional help include: being unable to control the urge to play despite trying; gambling causing serious financial problems; relationships with family or friends being affected by playing; or experiencing anxiety and depression linked to gambling.
The an1 support team is also on hand to help you activate self-control or self-exclusion options. Reach us by email at [email protected] or via live chat on the platform. You can also refer to FAQ page us for more information on the control tools available, or check the Terms and Conditions to understand your rights as a user.